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  Reference #  
030512-000240
  Service  
Misc. Services
  WiFi
  Date Created  
12/31/1969 04:00 PM
  Date Updated  
07/26/2005 04:07 PM
  Approval Level  
Public

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  NetShare FAQ
  Question
  NetShare FAQ. What is Netshare? Why order Netshare?

NetShare Admin. NetShare customer.
  Answer
  Speakeasy's revolutionary NetShare service allows those with broadband connections to share high-speed access while charging a small monthly fee, without the hassle of installation.

| Click here for FAQs for NetShare Admins |
| Click here for FAQs for NetShare Customers |



NetShare Admins: Frequently Asked Questions

Why should I sign up for NetShare? I am already sharing my connection with my neighbor/friend.

Sharing your services with neighbors and friends is certainly magnanimous, but why shoulder the full responsibility of a connection you are sharing with others? NetShare enables you to provide a quality wireless connection from your Speakeasy broadband line, for a nominal monthly fee, and we take care of the billing for you! Not counting the services we’ll throw in: e-mail account, news account, specially priced static IP addresses, backup dialup and other goodies reserved for Speakeasy members! One person to contact about any issues with your Speakeasy service!

Avoid the embarrassment of asking your neighbors and friends to chip in, and participate in building a true wireless community with Speakeasy NetShare service.


Why is Speakeasy the only ISP to sell this type of service?

We recognize the trend in wireless sharing as a necessary evolution in broadband deployment. Rather than clamp down on customers who want to explore this innovative way of networking, we have created the tools and systems to make it easy on you, as the Admin of the service, and cheap to the customer.


NetShare looks cool and I sure could use to reduce my bill. How do I get started?

Visit our NetShare Admin Signup Page to begin the ordering process!


My circuit speed is too low for connection sharing. Any recommendation?

Because signing up as a NetShare Admin means you will be sharing your existing broadband connection, you will need to expect some decrease in your own service levels the more NetShare Customers you sign up. If you experience a serious decrease in speed levels as you add more customers, you may want to upgrade your broadband connection. If you do not wish to upgrade, we recommend communicating to your NetShare Customers what you expect their usage patterns to be.


Who sets the NetShare customer pricing?

We put the power in your hands! As the Admin, you can select any retail price from $10 to $50, in $5 increments, and from $60 to $100 in $10 increments.

You can modify Customer pricing at any time, but it will only apply to NEW customers you sign up after you make the pricing change.


What support will Speakeasy provide ? What support will I need to provide ?

Speakeasy provides support for the following NetShare Customer issues:
  • Billing and invoice questions (not related to pricing)
  • Technical questions or issues regarding email, and dialup.
As the Admin, it is your responsibility to provide support for:
  • Customer support: for initial setup, signup and troubleshooting. Speakeasy will work with you to resolve issues related to circuit connectivity, and will forward any technical issue communicated by a NetShare Customer to you. You can then work with the Customer to resolve the issue in a diligent fashion.
  • You are also responsible for the security and integrity of their shared network. Speakeasy may recommend, but is not responsible for enforcing specific network security measures.


I signed up for NetShare. Now, where should I advertise?

It's totally up to you! First decide: Who do you want to share your connection with? If the answer is all your neighbors, you might want to try posting a flyer or two around your neighborhood, or in your apartment building. If the answer is just a few friends nearby, then a targeted email with the NetShare info would be a better approach. Please remember that when you advertise you are, by proxy, representing Speakeasy, Inc, and we'd ask that you do so in a respectful manner.


I am not always available / I don’t have the time to manage my customers. What do I do?

Being an Admin is a responsibility that cannot be ignored. If you are unable to attend to the needs of your customers, we suggest assigning a stand-in Admin who can carry on your duties. The stand-in Admin would work best with a roommate or family member. If you are unable to arrange a stand-in, perhaps managing a NetShare connection simply isn't something you will have time to do.


I need help getting my WAP set up. Can Speakeasy help me out?

Speakeasy does not provide configuration assistance with WAP devices. We recommend contacting the manufacturer of your WAP for all configuration assistance. If you have any technical issues relating to your basic broadband connection, please contact your Personal Technology Assistant.


I signed up customers. When and how will I see the first credit?

You will receive your first credit on your first invoice date after this customer has paid their initial bill.


Why aren't credits showing up on my bill?

Credits for a new NetShare customer take one billing cycle (typically 30 days) to appear on your next invoice. This means you will see the credits on the next invoice *after* this new NetShare customer pays their initial bill. For all other billing inquiries, please contact your Personal Technology Assistant.


Am I responsible for the NetShare customer usage?

As a NetShare Admin, you are responsible for all traffic taking place on your circuit, whether generated by yourself or your NetShare Customers. This covers abuse, reasonable use, etc.


I am going on vacation/weekend/trip and need to turn off my WAP for a few days. What do I need to do?

It is your responsibility to contact your NetShare customers prior to any interruption in service. We suggest providing them 3 business days advanced warning in the event you need to turn off your WAP.

I am moving permanently. What do I need to do?

In the event you need to move, you are responsible for notifying your NetShare customers about the need to terminate their access. You can then inactivate their service using your NetShare Admin tools in MySpeakeasy, or simply cancel your Speakeasy service. Your customers will automatically be notified that their service is about to cease


WEP vs. WAP: how secure should my network be?

Speakeasy recommends, at a minimum, that you observe the following three security steps:

1.) Ensure all PCs on the network are configured with a software firewall.

2.) Ensure the broadband connection (the source DSL or T1 connection) is protected by a firewall on the router itself.

3.) We recommend that all WAP devices have WEP 128-bit encryption enabled. Wired Equivalent Privacy (WEP) is a security protocol established in the 802.11b Wi-Fi standard, and is designed to provide your wireless network with a comparable security level to a wire-based local area network (LAN). By establishing a WEP-enabled Wi-Fi network, you ensure the security of your network, and the Speakeasy network as an extension.

For more important security information, please see this article.


I don’t use WiFi but still want to share my connection (Ethernet, carrier pigeons, free-space optics, whatever). What’s your policy?

Speakeasy believes that shared wireless networks are in keeping with our core values of disseminating knowledge, access to information and fostering community, provided this usage does not have an adverse impact on the services of other customers, does not involve any illegal activity and is not otherwise in violation of any aspect of our existing Terms Of Service. Please remember that the Speakeasy account-holder is responsible for all activity originating from their DSL line, even if it is the result of other users on a shared wireless connection.

You may use either wired or wireless networks to share your connection, under the NetShare terms of use. Use of NetShare is mandatory if broadband circuit is residential and you intend to collect fees from third parties accessing your network.


Does Speakeasy recommend specific WiFi manufacturers?

Speakeasy does not recommend specific WiFi hardware. For more detail on *suggested* hardware, please see:

http://netshare.speakeasy.net/needgear


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NetShare Customers: Frequently Asked Questions

Why should I sign up for NetShare? What will I get?

Sign up as a NetShare customer and experience the following benefits:
  1. An inexpensive broadband connection
  2. Useful services (e-mail, news, backup dialup), all provided by Speakeasy
  3. A high-speed broadband connection without the installation process, monthly fees, and service term requirements.
  4. A community-driven wireless connection


I don’t know if I am in reach of the Admin’s WiFi access point? How do I find out?

Your Admin should be able to test this connection with you in order to determine the coverage area for that NetShare connection.


Who’s providing me with the service? Speakeasy or my neighbor? I am confused.

Your neighbor is providing you with access to their Speakeasy broadband connection via Wi-Fi. It is their responsibility to keep you informed in changes to your Wi-Fi connection, as well as be your point of contact for any issues with your wireless connection. Speakeasy is here to provide billing support, as well as support for the email, dialup, and news services that are extras in your Wi-Fi package.


I lost my WiFi connection? Who should I call? What should I do?

If you lose connection to your Wi-Fi service, you should immediately contact your NetShare Admin. They are your sole support contact for your Wi-fi service.

All other concerns about email, dialup, or news issues should be referred to the Personal Technology Assistant assigned to your account.


My neighbor is moving. What do I do?

Once you receive notice that your neighbor is moving or disconnecting service, you should immediately arrange other Internet connection plans. Speakeasy will hold your dialup, news, and email services active for 15 days, minimum, after the Admin inactivates your service. In this event, we encourage you to check out our affordable suite of broadband connections here.


I see on MySpeakeasy that my Admin is changing his/her WEP key? What do I do?

You should keep abreast of changes to the WEP key via an email sent by your Admin when it changes, or by checking your MySpeakeasy services page periodically. When the key changes, you will need to change the key in your Network settings, or in your WAP device. Always clarify how to get security updates with your Admin.


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